pkr11 Privacy Policy

1. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "pkr11", "we", "us", "our" — the operator of the pkr11 platform at pkr11.org, licensed under an international gaming license.
• "Platform" — the pkr11 website, mobile web environment, and all associated services available at pkr11.org.
• "Player", "you", "your" — any individual who accesses, registers on, or uses the pkr11 Platform.
• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, mobile number, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "KYC" — Know Your Customer identity and address verification procedures required under our licensing obligations.
• "Cookie" — a small text file stored on your device by the Platform for the purposes described in Section 8 of this Policy.

2. Data Controller

pkr11 is the data controller in respect of the Personal Data collected through the pkr11 Platform. This means pkr11 determines the purposes for which, and the means by which, your Personal Data is processed.

If you have any questions about how pkr11 handles your Personal Data, or wish to exercise any of your data rights described in Section 10, please contact our Data Protection team at [email protected]. We aim to acknowledge all data-related enquiries within 48 hours and to respond substantively within 30 calendar days.

3. Personal Data We Collect

pkr11 collects the following categories of Personal Data from Players:

pkr11 does not intentionally collect any special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) unless specifically required for an identity verification process mandated by our licensing authority.

4. How We Collect Your Data

pkr11 collects Personal Data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or submitting a feedback form on the Platform.
• Automated technologies: Technical and Usage Data collected automatically as you interact with the Platform, including through cookies, web server logs, and session analytics tools. See Section 8 for further detail.
• Third-party verification providers: Identity and address verification data returned from KYC service providers who verify the documents you submit during the account verification process.
• Payment processors: Transaction status and reference data returned from payment service providers including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, and USDT TRC20 networks.
• Anti-fraud and AML screening: Data returned from sanctions screening, politically exposed persons (PEP) databases, and anti-money-laundering tools where required under our licensing obligations.

5. Legal Basis for Processing

pkr11 processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between pkr11 and you — specifically, to operate your account, process payments, settle bets, and provide customer support.
• Legal obligation: Processing is required to comply with pkr11's obligations under its international gaming license, including KYC, anti-money-laundering (AML) requirements, and responsible gaming mandates.
• Legitimate interests: Processing is necessary for pkr11's legitimate interests, including fraud prevention, platform security, and improvement of gaming services, where those interests are not overridden by your rights and interests.
• Consent: Where pkr11 processes your data for direct marketing communications, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time as described in Section 13.

6. How We Use Your Personal Data

pkr11 uses the Personal Data we collect for the following specific purposes:

• Creating and maintaining your pkr11 account and verifying your identity.
• Processing deposits and withdrawals in PKR via your chosen payment method.
• Settling sports bets, casino game rounds, and other wagering activity on the Platform.
• Conducting KYC and ongoing customer due diligence as required by our licensing authority.
• Detecting, investigating, and preventing fraud, money laundering, and other financial crime.
• Monitoring for responsible gaming indicators, applying player-requested limits, and enforcing self-exclusion.
• Providing customer support through live chat and email channels.
• Sending transactional communications, including deposit confirmations, withdrawal notifications, and security alerts.
• Sending promotional and marketing communications where you have given consent (see Section 13).
• Improving, testing, and personalising the pkr11 Platform based on anonymised usage analytics.
• Complying with any applicable legal, regulatory, or licensing obligation.

7. Data Sharing & Disclosure

7.1 Service Providers

pkr11 shares Personal Data with carefully selected third-party service providers who assist in operating the Platform. These include KYC and identity verification providers, payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay), game software licensors, cloud hosting infrastructure providers, fraud detection and AML screening services, and customer support platform providers. All service providers are contractually bound to process your data only for the specific purpose for which it has been shared and to maintain appropriate security standards.

7.2 Regulatory and Legal Disclosure

pkr11 may be required to disclose Personal Data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where such disclosure is required by applicable law, court order, or our licensing obligations. pkr11 will, where legally permitted, notify affected Players of any such disclosure.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pkr11's business, Personal Data held by pkr11 may be transferred to the acquiring or successor entity as part of the transaction. Players will be notified of any such transfer and of any material changes to the data processing arrangements that result from it.

7.4 No Sale of Data

pkr11 does not sell, rent, or otherwise commercially exploit your Personal Data to unaffiliated third parties for their own independent commercial or marketing purposes. This restriction applies unconditionally.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pkr11 Platform. They allow the Platform to recognise your device, remember your preferences, and collect usage data that helps pkr11 improve the service.

8.2 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings, currency display, and responsible gaming limit configurations.
• Analytics Cookies: Collect anonymised data about how Players navigate the Platform to help pkr11 identify areas for improvement. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Used only where you have consented, to deliver relevant pkr11 promotional content during your Platform session.

8.3 Managing Cookies

You may adjust your browser settings to refuse all or certain categories of cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Detailed cookie management instructions are available in your browser's help documentation.

9. Data Retention

pkr11 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or licensing obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, pkr11 will securely delete or anonymise your Personal Data in accordance with our internal data destruction procedures.

10. Your Data Rights

As a Player whose Personal Data is processed by pkr11, you have the following rights. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 calendar days.

11. Data Security

pkr11 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkr11 servers.
• Encryption of sensitive data at rest, including identity documents and financial account details.
• Role-based access controls ensuring that only authorised personnel have access to Personal Data, on a strict need-to-know basis.
• Regular internal security audits and vulnerability assessments of the Platform infrastructure.
• Multi-factor authentication requirements for all administrative access to systems that process Personal Data.
• Formal data breach response procedures, including notification to affected Players and regulatory authorities where required by law.

While pkr11 applies industry-standard security practices, no internet-based service can guarantee absolute security. You also have a responsibility to keep your Account credentials secure and to notify pkr11 promptly if you suspect any unauthorised access to your Account.

12. Minors

The pkr11 Platform is strictly intended for individuals aged 21 years and above. pkr11 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted during the account registration process, and KYC procedures include confirmation of date of birth.

If pkr11 becomes aware that Personal Data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, all associated data will be deleted in accordance with our data destruction procedures, and any funds held in the Account will be handled in accordance with our Terms & Conditions and applicable law.

If you believe that a minor has registered an account on pkr11, please notify us immediately at [email protected].

13. Marketing Communications

pkr11 may send you promotional communications about pkr11 offers, bonuses, new game releases, and platform features where you have provided your explicit consent to receive such communications during registration or subsequently through your Account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your Account settings dashboard.
• Clicking the unsubscribe link included in any marketing email from pkr11.
• Contacting our support team at [email protected] with an explicit opt-out request.

Withdrawal of consent to marketing communications does not affect pkr11's right to send you transactional and service-related communications, such as deposit confirmations, withdrawal processing notifications, security alerts, and material updates to these policies, which are sent on the basis of contractual necessity.

14. Third-Party Links

The pkr11 Platform may contain references to third-party services in the context of payment processing or game software provision. pkr11 is not responsible for the privacy practices of any third-party service and this Privacy Policy does not apply to any external websites or services. Players are encouraged to review the privacy policies of any third-party service they interact with in connection with the pkr11 Platform.

15. Changes to This Privacy Policy

pkr11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal or regulatory requirements, or Platform functionality. The updated Policy will be published on the Platform with a revised effective date.

Where a change is material — meaning it significantly affects how your Personal Data is collected, used, or shared — pkr11 will provide advance notice to registered Players via email or in-Platform notification, allowing you a reasonable period to review the changes before they take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

The most current version of this Privacy Policy will always be accessible at pkr11.org/privacy-policy.